we welcome your wholesale, export, and custom enquiries.
returns and exchanges:
if you don't LOVE my soap upon opening your parcel, then please ship it back to me in decent condition
and i'll refund you the soap price. no questions asked.
and no hard feelings.
i live for happy customers and i value feedback.
i do not usually insure small parcels...it would add $$$$ to the postage (i know, it's robbery). i haven't had a parcel go missing yet....i use regular airmail. if you really want your parcel insured, please let me know. if you do not want insurance, then please be advised that it is at your risk.
i use australia post boxes in 2 standard sizes from the "if it packs, it ships" flat rate range. i charge only for actual postage and boxes.
i post via australia post, standard airmail. parcels to most international destinations take 10 to 14 business days. you are responsible for any fees or duties or taxes your purchase may incur at your end. i only ever charge for exact postage, and not for handling/packing/packaging or any other nonsense.